Terms of Service

Acceptance of Terms

Welcome to IMboni Mental Health Hub. These Terms of Service ("Terms") govern your use of our website, mobile applications, and mental health services provided by IMboni Mental Health Hub ("we," "us," or "our").

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Services Description

IMboni Mental Health Hub provides comprehensive mental health services including, but not limited to:

• Individual counseling and psychotherapy
• Group therapy sessions
• Addiction treatment and support
• GBV (Gender-Based Violence) support services
• Mental health assessments and screenings
• Educational workshops and community programs
• Online resources and self-help tools

User Eligibility

Age Requirements

Our services are available to individuals of all ages. However:

• Minors under 18 require parental or guardian consent for treatment
• Certain services may have age-specific requirements
• We reserve the right to refuse service based on clinical appropriateness

Medical Clearance

Some of our services may require medical clearance or referral from a healthcare provider. We reserve the right to request additional medical information when clinically appropriate.

User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information about yourself
• Attend scheduled appointments or provide adequate notice for cancellations
• Respect the confidentiality of other clients and staff
• Comply with all applicable laws and regulations
• Use our services solely for lawful purposes
• Respect intellectual property rights

Appointment and Cancellation Policy

Scheduling

Appointments must be scheduled through our official channels. We strive to accommodate your scheduling needs but cannot guarantee immediate availability.

Cancellation Policy

• 24-hour notice is required for appointment cancellations
• Late cancellations or no-shows may incur fees
• Emergency situations will be handled on a case-by-case basis

Payment Terms

• Payment is due at the time of service unless otherwise arranged
• Accepted payment methods include cash, mobile money, and bank transfer
• Refunds will be processed according to our refund policy

Confidentiality and Privacy

We are committed to maintaining the confidentiality of your personal and medical information in accordance with applicable laws and professional standards. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your information.

Limitations

Confidentiality may be breached only in specific circumstances required by law, such as:

• Imminent danger to yourself or others
• Child abuse or neglect
• Court-ordered disclosures

Service Limitations and Disclaimers

Professional Limitations

Our mental health services are provided by qualified professionals. However:

• We cannot guarantee specific outcomes or results
• Mental health treatment is not a substitute for emergency medical care
• Our services are not a crisis intervention service

Emergency Services

In case of emergency, please contact emergency services immediately:

• Rwanda: Call 911 or local emergency services
• International: Contact your local emergency services

Medical Disclaimer

The information provided on our website and through our services is for educational purposes only and should not be considered medical advice. Always consult with qualified healthcare professionals for medical concerns.

Intellectual Property

All content on our website and materials provided through our services, including text, graphics, logos, and software, are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Website Usage

Acceptable Use

You agree to use our website and services responsibly and lawfully. Prohibited activities include:

• Attempting to gain unauthorized access to our systems
• Transmitting harmful or malicious code
• Violating intellectual property rights
• Using the service for illegal purposes

Account Security

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

Limitation of Liability

To the maximum extent permitted by law, IMboni Mental Health Hub shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability for any claim related to our services shall not exceed the amount paid by you for the specific service in question.

Indemnification

You agree to indemnify and hold IMboni Mental Health Hub, its officers, directors, employees, and agents harmless from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

Termination

We reserve the right to terminate or suspend your access to our services at any time, with or without cause, and with or without notice.

Upon termination, your right to use our services will cease immediately, and we may delete your account and data in accordance with our data retention policies.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Rwanda, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our services shall be resolved through the courts of Rwanda.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

We will notify users of significant changes through our website or direct communication.

Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: legal@imbonimentalhealth.rw
• Phone: +250 789 294 965
• Address: Southern Province, Muhanga District, Rwanda

By using IMboni Mental Health Hub services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.