Privacy Policy

Introduction

At IMboni Mental Health Hub ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personally identifiable information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Date of birth and demographic information
• Medical history and mental health information
• Emergency contact information
• Payment information for services

Usage Information

We automatically collect certain information about your device and usage of our website:

• IP address and location information
• Browser type and version
• Pages visited and time spent on our site
• Referral sources

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These may include:

• Essential cookies for website functionality
• Analytics cookies to understand user behavior
• Preference cookies to remember your settings

How We Use Your Information

We use the information we collect for the following purposes:

• To provide mental health counseling and support services
• To communicate with you about your appointments and treatment
• To improve our services and website functionality
• To comply with legal and regulatory requirements
• To send important updates about our services
• To process payments for services rendered

Information Sharing and Disclosure

We maintain strict confidentiality and only share your information in the following circumstances:

With Your Consent

We will share your information with third parties only with your explicit consent, except as described below.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, particularly in cases involving:

• Threats to safety or public health
• Child abuse or neglect
• Court-ordered disclosures

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing services, subject to confidentiality agreements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security audits
• Access controls and authentication
• Staff training on confidentiality

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing
• Objection: Object to processing based on legitimate interests

Children's Privacy

Our services are available to individuals of all ages. For minors under 18, we require parental or guardian consent for treatment. We are committed to protecting the privacy of children and comply with all applicable laws regarding children's online privacy protection.

International Data Transfers

Your information may be transferred to and processed in countries other than Rwanda. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

Retention of Information

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Medical records are retained according to healthcare regulations and professional standards.

Cookies Policy

Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@imbonimentalhealth.rw
• Phone: +250 789 294 965
• Address: Southern Province, Muhanga District, Rwanda

Your privacy is important to us. We are committed to maintaining the confidentiality and security of your personal information.